At [Sanivec Pharma], we sell 100% genuine Sanivec products 🧴✨ and your satisfaction is very important to us. Please read our Refund & Returns Policy carefully before placing an order.

✅ Returns Eligibility

We accept returns only under the following conditions 👇

✔ The product is damaged, defective, or wrong item delivered
✔ The return request is raised within 7 days of delivery 📦
✔ The product is unused, unopened, and in original packaging
✔ Original invoice/receipt is provided 🧾

🚫 We do not accept returns for reasons like change of mind, dislike of fragrance, or personal preference.

❌ Non-Returnable Items

Due to hygiene and safety reasons 🛑, the following items cannot be returned or refunded:

❌ Opened or used Sanivec products
❌ Products damaged due to misuse or mishandling
❌ Items purchased during sale, discount, or clearance offers
❌ Free gifts or promotional items 🎁

🔁 How to Request a Return

If your order qualifies for a return, follow these steps 👇

1️⃣ Contact us at [support email] within 7 days of delivery
2️⃣ Share your order number, reason for return, and clear photos/videos of the issue 📸
3️⃣ Our team will review your request within 24–48 hours ⏳
4️⃣ Once approved, we will guide you with return instructions

📍 Return shipping address will be shared after approval.

💰 Refund Policy

✔ Once the returned item is received and inspected, we will notify you 📩
✔ If approved, your refund will be processed within 5–7 business days
✔ Refunds are issued to the original payment method only 💳

⚠ Shipping charges are non-refundable unless the mistake is from our side.

🔄 Replacement Policy

We prefer replacement over refund whenever possible ♻️

✔ Replacements are provided for damaged, defective, or wrong products
✔ Replacement processing time: 5–10 business days
✔ Subject to product availability

🚚 Return Shipping Charges

📦 If the return is due to our error (damaged/wrong item), we bear the shipping cost
📦 If return is approved for other valid reasons, customer bears shipping cost

⚠ Important Notes

⚠ Sanivec products are personal care items, so strict hygiene rules apply
⚠ Returns without approval will not be accepted
⚠ We reserve the right to reject any return that does not meet our policy

📞 Need Help?

If you have any questions about refunds or returns, we’re here to help 😊

📧 Email:sanivecpharma@gmail.com
🕒 Support Hours: Monday – Saturday, 10 AM – 6 PM

✨ Thank you for shopping with [Sanivec Pharma] and trusting Sanivec products!