Refund & Returns Policy
At [Sanivec Pharma], we sell 100% genuine Sanivec products 🧴✨ and your satisfaction is very important to us. Please read our Refund & Returns Policy carefully before placing an order.
✅ Returns Eligibility
We accept returns only under the following conditions 👇
✔ The product is damaged, defective, or wrong item delivered
✔ The return request is raised within 7 days of delivery 📦
✔ The product is unused, unopened, and in original packaging
✔ Original invoice/receipt is provided 🧾
🚫 We do not accept returns for reasons like change of mind, dislike of fragrance, or personal preference.
❌ Non-Returnable Items
Due to hygiene and safety reasons 🛑, the following items cannot be returned or refunded:
❌ Opened or used Sanivec products
❌ Products damaged due to misuse or mishandling
❌ Items purchased during sale, discount, or clearance offers
❌ Free gifts or promotional items 🎁
🔁 How to Request a Return
If your order qualifies for a return, follow these steps 👇
1️⃣ Contact us at [support email] within 7 days of delivery
2️⃣ Share your order number, reason for return, and clear photos/videos of the issue 📸
3️⃣ Our team will review your request within 24–48 hours ⏳
4️⃣ Once approved, we will guide you with return instructions
📍 Return shipping address will be shared after approval.
💰 Refund Policy
✔ Once the returned item is received and inspected, we will notify you 📩
✔ If approved, your refund will be processed within 5–7 business days
✔ Refunds are issued to the original payment method only 💳
⚠ Shipping charges are non-refundable unless the mistake is from our side.
🔄 Replacement Policy
We prefer replacement over refund whenever possible ♻️
✔ Replacements are provided for damaged, defective, or wrong products
✔ Replacement processing time: 5–10 business days
✔ Subject to product availability
🚚 Return Shipping Charges
📦 If the return is due to our error (damaged/wrong item), we bear the shipping cost
📦 If return is approved for other valid reasons, customer bears shipping cost
⚠ Important Notes
⚠ Sanivec products are personal care items, so strict hygiene rules apply
⚠ Returns without approval will not be accepted
⚠ We reserve the right to reject any return that does not meet our policy
📞 Need Help?
If you have any questions about refunds or returns, we’re here to help 😊
📧 Email: [senivecofficial@gamil.com]
🕒 Support Hours: Monday – Saturday, 10 AM – 6 PM
✨ Thank you for shopping with [Sanivec Pharma] and trusting Sanivec products!